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FAQ

Frequently Asked Questions

Everything You Need to Know About NetRanks

What is AI search visibility and why should I care about it?

AI search visibility refers to how often your brand appears in AI-generated search results or responses. This includes being mentioned or cited by AI tools like OpenAI's ChatGPT, Google's AI (Gemini/ Answers), and Perplexity. As more people worldwide turn to these AI assistants for answers, ensuring your brand shows up in their responses is crucial for maintaining market share and reaching new customers. If your brand isn't visible in AI-driven answers (for example, when someone asks an AI for product recommendations in your industry), you risk losing potential business to competitors. In short, AI search visibility is about staying discoverable and relevant when users use AI platforms to find information.

How accurate is the AI visibility data NetRanks provides?

NetRanks conducts comprehensive surveys by analyzing thousands of AI-generated responses across multiple platforms. We use different question variations (and even test various languages and regions) to gather statistically significant data. This rigorous methodology ensures you get reliable insights into your brand's AI search performance. We provide detailed breakdowns of your visibility across multiple dimensions. For example, by platform, query category, and timeframe, so you can trust the accuracy of the metrics.

Can I track my competitors' AI search visibility?

Yes! NetRanks allows you to monitor how your competitors are performing in AI search results as well. You can add competitor brands to your dashboard and compare their AI visibility side by side with yours. NetRanks will show who is getting mentioned more often, on which AI platforms, and even highlight differences by region or language. For example, you might discover an industry leader gets cited far more in AI answers for European users or Spanish-language queries. With that insight, you can adjust your strategy to improve your presence in those areas. By tracking competitors in this way, you essentially measure your

Which AI platforms does NetRanks monitor?

NetRanks monitors your brand's visibility across all major AI-powered search and Q&A platforms. We track how often your brand is mentioned by the leading AI systems. Currently, NetRanks covers:
- OpenAI ChatGPT (including latest GPT-5 model)
- Anthropic Claude (large language model by Anthropic)
- Google AI Answers (Google's AI chatbot, powered by the Gemini AI model)
- Microsoft Bing Chat (the AI-assisted search experience in Bing)
- Perplexity AI (popular AI search and answer engine)
- Other emerging AI search tools (adding new platforms as they become significant)

This comprehensive coverage ensures that if people are asking an AI anywhere in the world, NetRanks can capture whether your brand comes up in the answer.

Is NetRanks available globally and in multiple languages?

Absolutely. Our AI visibility tracking is designed to be international as well: we cover AI queries and content in multiple languages, not just English. This means you can monitor how your brand appears in AI responses across different regions and languages (for example, seeing your visibility in Spanish or French queries as well as English). By supporting global usage and multilingual data, NetRanks provides a truly worldwide view of your brand's AI search presence.

How do I get started with NetRanks?

Getting started is simple! Just go to our website and enter your brand name or a relevant industry query as part of the onboarding process. NetRanks will then generate a set of survey questions and immediately start running AI visibility tests for your brand. We handle all the data gathering behind the scenes. No installation or technical setup is required. Within a short time, you'll receive a comprehensive dashboard showing your brand's performance across different AI platforms. In other words, you can start seeing how visible your brand is in AI search results just minutes after signing up.

Is there a free trial available?

Yes! We offer a free way to try out NetRanks. You can create a free snapshot dashboard (one-time report) to see how your brand currently performs in AI search results. This snapshot gathers data from the major AI platforms and gives you a quick overview of your brand's visibility (covering global AI results) at no cost. For ongoing monitoring and advanced features, we have premium plans. Currently you can join our waitlist to get early access to those.