Welcome to NetRanks (“we”, “us”, “our”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.netranks.ai, our service platform, and related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

Who processes your personal data?

These privacy regulations deal with the processing of personal data by NetRanks PTE LTD as the data controller. Our company is established in Singapore at 165B TELOK AYER STREET, SINGAPORE 068617. You can reach us by email at ops@netranks.ai

What personal data do we process?

Personal data is data that says something about you or data that can be associated with you. Everything that can be done with your personal data, for example the collection, storage, use, transfer or deletion of your data, is called 'processing' of personal data. 

We may collect and process the following types of information:

a. Information You Provide Directly

• Name, job title, company name, and contact details (email, phone).

• Account registration details (username, password).

• Billing and payment information.

• Communications sent via email or chat support.

b. Information Collected Automatically

When you use our Services, we may automatically collect:

• Log data (IP address, browser type, access times, pages viewed).

• Usage data (feature usage, error logs, API requests).

• Device information (OS, device type, screen resolution).

• Cookies or similar tracking technologies (see cookie paragraph below).

c. AI System Data (for AI-enabled features)

Our Services use AI models, we may process:

• Input data you submit for analysis.

• Generated outputs and metadata (timestamps, model version).

• Performance and quality metrics (for continuous improvement).

For what purposes and on what basis do we process your personal data?

We process your personal data for the following purposes:

• Provide, operate, and maintain our Services.

• Process transactions and manage billing.

• Respond to inquiries, support requests, and feedback.

• Ensure system security, prevent fraud, and detect misuse.

• Send important updates about your account or our policies.

• Comply with legal obligations and regulatory requirements.

We will never sell your personal data.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal data. As such, we may rely on the following legal bases to process your personal data:  

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal data for a specific purpose. You can withdraw your consent at any time.

• Performance of a Contract. We may process your personal data when we believe it is necessary to fulfil our contractual obligations to you, including providing our platform or at your request prior to entering into a user agreement with you.

• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.

• Legal obligation. We may process your information if this is necessary to fulfil our legal obligations, such as our duty of administration. 
  
  

How long do we keep personal data?

We retain personal data only as long as necessary for:

• Providing our Services,

• Legal or accounting obligations, or

• Resolving disputes.

When data is no longer needed, it is securely deleted or anonymized.

What types of cookies do we use?

We only use functional and analytical cookies that do not infringe on your privacy.
A cookie is a small text file that is stored on your computer, tablet or smartphone when you visit this website for the first time. The functional cookies that we use are necessary for the technical operation of our website and your own convenience. The cookies ensure that the website works properly and remember, for example, your preferences. 

We also make use of analytical cookies, for example Google Analytics. We use these cookies to analyse the behaviour of visitors to our website. This enables us to analyse the website. All information we collect through, for example Google Analytics, is anonymised and cannot be traced back to you. For more information about what Google exactly does with the collected data, we refer to the privacy statements of Google. This statement can change regularly.

We also use marketing and tracking cookies. We collaborate with third parties to display advertisements on our website or to manage our advertisements on other sites. These third parties may use technologies such as cookies to collect information about your activities on this website and other websites to provide you with advertising based on your browsing activities and interests.

You can opt out of cookies by configuring your internet browser so that it does not store cookies anymore. In addition, you can delete all information previously stored using your browser settings.
 

How do we handle your personal data?

We take the protection of your data very seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorised modification of your data. We have taken measures to secure your personal data and to prevent misuse. For example, we ensure that the system in which we store your personal data is secure. We consistently update and patch our systems, ensuring that potential vulnerabilities are promptly addressed. Our commitment to open standards means we avoid proprietary technology, providing you with transparent and accessible services.

Our servers are located in the EU. If you access our platform from outside the EU, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by third parties with whom we may share your personal data in other countries. 

We use AWS (Amazon) and Azure (Microsoft). Our hosting partner provides the infrastructure and technical support to store, manage, and maintain our website, ensuring its accessibility and security.
 

Do we share your personal data with third parties?

We may share your data with:

• Service providers / subprocessors who support our operations (cloud hosting, analytics, payment processors).

• Professional advisors (legal, accounting, security).

• Authorities or regulators when required by law.

If we transfer personal data outside your jurisdiction (e.g. to Singapore or the United States), we ensure adequate protection through:

• Standard Contractual Clauses (SCCs), or

• Other approved safeguards as required by GDPR or equivalent laws.

A list of our subprocessors is available upon request.

What are your privacy rights? 

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. 

These may include the right (i) to request access and obtain a copy of your personal data, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal data; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal data.  

We will consider and act upon any request in accordance with applicable data protection laws. If you send us such a request, we will inform you as soon as possible, but in any case within 4 weeks after receipt of your request, about the actions we have taken.

You also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

About these privacy regulations

The regulations governing privacy law change regularly. Our privacy policy is therefore never completely finished. We keep our policy up to date. We can therefore amend these privacy regulations from time to time. If these changes are also important for you, we will inform you about the changes over email or make the changes known to you in a conspicuous way. The most recent version of our privacy regulations can always be found on our website. These privacy regulations were last changed on 28th January 2026.